All systems normal. For urgent terminal issues, call 800-935-5961.
Customer Support

We’re here to help—fast.

Get 24/7 resources and business-hours assistance from our payments specialists. Call us, submit a ticket, or browse the support center.

Open a support ticket
Typical reply in under 1 business hour
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Immediate help during business hours
Support center
Guides for setup, terminals, disputes

Service Status

All systems operational. For live updates visit Status.

  • Payments API
  • Dashboard
  • Terminals

Open a Support Ticket

Provide details so we can route your case to the right specialist.

Please omit full PANs or sensitive cardholder data.
Up to 10MB total; screenshots and logs helpful.

Popular Help Topics

Can’t find it? Browse the full Support Center or open a ticket.

Need help right now?

Call our U.S.-based customer support team during business hours. We can troubleshoot terminals, resolve funding questions, and guide your team.

800-935-5961
Mon–Thu 8:00a–8:00p ET Fri 8:00a–6:00p ET Sat 9:00a–2:00p ET
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Frequently Asked Questions

Fast answers to common support topics.

Verify power, network (Wi-Fi/Ethernet), and that required ports are open. Restart the device and router. If still offline, open a ticket with your device serial and last 4 digits of a recent transaction.
Most deposits settle next business day for batches closed by cutoff. Holidays and holds can affect timing. Check the Deposits report in your dashboard for exact ETAs.
Gather receipts, order details, shipment proof, and communications. Submit evidence before the stated deadline in your dashboard’s Disputes section.
Developers can review request/response logs and replay webhooks from the dashboard under Developers → Logs and Webhooks.