Enhancing the Guest Experience with Innovative Tech
In the fast-paced hospitality industry, wait times for food and drinks are a common pain point. To tackle this, PPD Technology sought a tech solution that would not only reduce wait times but also streamline ordering and payment processes for our restaurant and bar merchants.
This new ordering platform has transformed operations by providing detailed data on guest preferences and average check sizes. Servers can now focus entirely on the guest experience, no longer needing to shuttle between tables and POS terminals. As a result, guests linger longer, order more, tip higher, and return more frequently.
Union’s solution can be quickly integrated, allowing guests to start their service experience and pay using the platform. This change dramatically reduced order times without sacrificing the personal touch restaurants are known for. Guests can still interact with servers, ask questions, and enjoy the same level of service. This approach has successfully merged efficiency with personalized service—no waiting to order or pay, yet the same personal attention.
The data from Union’s platform has also bolstered marketing efforts. Users can build extensive email lists and craft customized campaigns to engage guests outside of their venues, promoting new openings, private events, and charity functions.
Elevated Experiences with Union
In these uncertain times, streamlining operations and enhancing the guest experience are more crucial than ever. Union’s technology supports this by managing orders, sales, and payments in one place with powerful cloud-based software. Designed specifically for high-volume bars and restaurants, Union supports 1,000+ tabs without lag and features an offline mode for seamless operations.
Union’s intuitive interface ensures a smooth onboarding process, with minimal training required for new team members. The simplified navigation is stress-free, even during peak hours. This efficiency leads to faster orders, happier customers, and bigger tips. Bars that adopt Union’s guest-led ordering see a 28% revenue increase, with recommendations and rewards boosting revenue by 75%.
Seamless Integration with POS on iPhone
Union’s POS on iPhone offers convenience and efficiency, fitting easily into a pocket. Staff can add or edit orders, transfer tables, split checks, and accept payments directly from the device. Guests can scan a QR code to open tabs, view menus, and place orders from their phones. When ready to leave, they can pay their checks easily. This system streamlines the seating process and ensures better guest experiences.
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